AI-led communication connecting brands with ideal customers
Our Commitment with Mico AI
We strive to create conversations that feel human
Building trust through authentic customer communication is essential—but offering personalized support at scale is challenging. Mico AI, our shared AI infrastructure across all products, empowers businesses to overcome this. By analyzing extensive operational data, we help you better understand customer needs and craft more meaningful interactions—enhancing both customer satisfaction and operational efficiency.
- Total LINE friends
- 46M+
- Brands onboarded
- 3,200+
- Customer-segment tags
- 1.2B+
As of May 2025
Mico Products
Retain customers through thoughtful, context-driven communication
Today’s customers expect a unified brand experience across all touch points—not siloed interactions.
Mico offers the data infrastructure, product suite, and cross-channel solutions needed to deliver that consistency. With insights from working with 3,200+ brands, we help you design communication strategies that truly support your business goals.
Customer Engagement Solution
Optimize company-customer communication. Elevate customer interactions with enhanced capabilities for LINE Official Accounts, combined with multi-channel data collection. Formerly MicoCloud, this platform powers personalized engagement at scale.
LINE 1-to-1 Chat Solution
Enable personalized customer interactions through LINE Official Accounts. Streamline conversations to optimize direct marketing and sales activities, boosting revenue and repeat rates.
AI Automated Calling Solution
Solve labor shortages and maximize customer contact with AI automated calling. Reach out efficiently with natural-sounding voice technology, aiming to outperform human calling results while reducing costs and creating new opportunities.
LINE 1-to-1 Business Chat (Enterprise)
Streamline and manage communication with customers through personalized sales and support chats via LINE Official Accounts. Enjoy unlimited messaging for free and strengthen your customer engagement capabilities. LINE Yahoo and Mico collaboration
Digital Membership Card with the LINE Mini App
Easily create digital membership cards within your LINE Official Account. Send automated messages and coupons based on customer visits to drive repeat business and streamline store operations.
